Pricing Packages

Pay Nothing Upfront. Flat Rate Data Recovery Service Pricing. No Hidden Fees.

NO CREDIT CARD UPFRONT!

Package 1

15 Day Turnaround

FLAT RATE DATA RECOVERY SERVICE

$299 PER
DRIVE

  • Includes All Drive Issues
  • 100% MONEY BACK GUARANTEE
  • Replacement Parts Not Included*
  • Includes All Hard Drive Brands
Select

$0 Upfront Pay Nothing Now

Package 2

8 Day Turnaround

FLAT RATE DATA RECOVERY SERVICE

$699 PER
DRIVE

  • Includes All Drive Issues
  • 100% MONEY BACK GUARANTEE
  • Replacement Parts Not Included*
  • Includes All Hard Drive Brands
Select

$0 Upfront Pay Nothing Now

Package 3

1 Day Turnaround

FLAT RATE DATA RECOVERY SERVICE

$999 PER
DRIVE

  • Includes All Drive Issues
  • 100% MONEY BACK GUARANTEE
  • Replacement Parts Not Included*
  • Includes All Hard Drive Brands
Select

$0 Upfront Pay Nothing Now

ALL PACKAGES INCLUDE
  • Flat Rate Recovery Service Pricing
  • NO DATA – NO CHARGE Guaranteed
  • FREE Replacement Storage Device
  • 3-10 Day Turnaround Times
  • No Credit Card Upfront
  • No Hidden Fees

Frequently Asked Questions

How are your prices so low?

Your first thought might be you get what you pay for. At least that's what most of our competition will tell you. We prefer to think of it as only paying for what you need!

While other low-price recovery companies are able to offer pricing by only accepting the easiest jobs, our service focuses on charging you for the services you absolutely need, and we can accept drives with any issue!

Most recovery companies charge ~$1000 for a recovery. The idea being that they've accommodated for all possible issues, including some of the worst/most expensive.

If you've sent a drive with a very simple issue such as bad firmware, they've essentially over-estimated and keep the additional charge as revenue. Firmware is one of the many issues covered by our flat rate recovery service.

We can't promise every drive that is sent in can be recovered without additional cost , but there are many things you can do to avoid them.

We can promise that you will only ever be charged for something that is absolutely needed.

Can I drop my package off to one of your locations?

Sorry, all packages must be processed and received by FedEx using the prepaid shipping label we provided.

How long will it take to recover my data?

SDR offers 3 different recovery packages, which include different turnaround times ranging from as little as 1 to 30+ days. We recommend selecting the recovery package that includes the turnaround time frame you require.

Do I have to pay anything upfront?

No. You do not have to pay anything upfront and we include a free prepaid shipping label with your order. If your device shipping weight exceeds 10 pounds, there will be a shipping surcharge, but the shipping surcharge will be displayed during the checkout process.

Are there any hidden fees or additional costs?

Our flat rate pricing is transparent and there are no hidden fees for the data recovery service itself. The ONLY instances of a potential additional cost are:

1. If your device shipping weight exceeds 10 pounds, there will be a shipping surcharge for the return of your device. This can be easily avoided by only sending your drive, and not your laptop or full desktop.

2. If you have opened the drive while not in a clean room, there will be a $50+ non-refundable fee in the event we determine your data is recoverable.

3. If you have had the drive serviced by another company prior to us, we reserve the right to add a $50+ non-refundable fee in the event we determine your data is recoverable.

4. If your drive has more than 2TB of data stored, there will be a $100 fee per TB after 2TB. Please see the FAQ entry below on this for additional detail.

5. If your drive requires additional parts to get the drive healthy enough to get the data off. We will notify you if this is the case after completing our diagnostic. If your drive is clicking, beeping, or making other irregular noises, this is a good indication it will need physical repair and require additional parts.

How can I send my drive to your data recovery center?

After you select a recovery package and complete the checkout process, your order confirmation will include a FREE prepaid shipping label to send your device to our data recovery center. Simply print the order confirmation receipt, include it in your shipping box and affix the prepaid shipping label to your box. You can drop off the package at any FedEx location or call FedEx to schedule a pickup.

Should I send my entire computer or just the hard drive?

If the computer is a laptop, you are welcome to send the entire laptop using our free prepaid shipping label if you don't feel comfortable removing the hard drive yourself. If the computer is a desktop computer, you can avoid a potential shipping surcharge by removing the hard drive and only sending the hard drive itself, otherwise you can ship the entire desktop tower unit.

What does “turnaround time” mean?

Turnaround time refers to the number of business days it takes to recover your files and ship the replacement drive. The turnaround time starts the following business day after your storage device has been delivered to the SDR data recovery center. This does NOT include any time that may be needed for ordering required replacement parts, time awaiting a response for process approval, or the time needed to complete the repairs. If we need to order any replacement parts / hardware, you will be notified via email with an estimate on the ETA for receiving those replacement parts. Listed turnaround times are estimates and are not guaranteed. Please note, in cases with extensive physical damage to the drive, SSD/SD/USB chip-off recoveries, and/or multiple failed drive RAID, the process can be 20 days or more in the recovery stage, regardless of the package chosen.

What is the “return shipping speed”?

Return shipping speed refers to the type of shipping method that will be used to ship the replacement drive to you with the recovered data, after the data recovery process is complete.

What if you are unable to recover the specific files that I want?

Your card will only be charged if we are able to successfully recover user specific files. Regardless of if we are able to recover 10 files or 10,000 files, any user specific files successfully recovered will result in a charge to your card. It's impossible for any data recovery company to guarantee 100% file recovery, especially for storage devices that are damaged. The damage that originally caused your drive to stop functioning in most cases makes it impossible to access some parts of the drive that contain data. Our data recovery technicians will make every attempt to recover as much data as possible, but there is no way to guarantee that specific files will be recovered. If no user files can be recovered from the device (i.e. if the device is too badly damaged), you will not be charged.

Please provide us with the priority files for recovery during the checkout process.

My drive is making a "clicking" sound. Can you recover the data?

This is the exact kind of issue that we deal with and resolve on a daily basis. The less you try and use the drive the more likely we will be able to recover data from it. Think of it like a hole in your shirt. The more you keep picking at it the bigger the hole gets. If you think of the issue as a hole and each time you try and turn it on to get data from it as the picking, that's essentially what's happening. The more you try and recover it, the harder and potentially impossible it may be for us to extract the data off of the hard drive.

What if my hard drive is larger than 2TB?

Even if your hard drive is larger than 2TB, our flat rate pricing still includes data recovery for drives that are larger than 2TB, but actually have less than 2TB of data stored on the drive. For example, if you have a 4TB hard drive with only 1TB of data stored on the drive, that would still be covered by our standard flat rate pricing packages. If there is more than 2TB of data stored on the drive, SDR charges a flat rate surcharge of $100 per 1TB recovered over the 2TB already included in our pricing packages. If you need more than 2TB of data recovered, simply add a note on Step 2 of the checkout process and your card will be billed accordingly after the data recovery process is complete.

Will you return the original hard drive afterwards?

You have the option to choose whether or not you want the drive back after recovery during the checkout process. Please note, that the drive should not be used after the recovery service as the repairs made to complete the recovery are not a long-term fix.

What is your recovery rate?

Unfortunately, there is no industry standard for recovery rate calculation, so most companies either blindly choose something in the 90% range, or turn away more difficult jobs to avoid lowering a number.

What is an industry standard is the level of recovery your media requires.

Level 1 describes a drive that may have had files accidentally deleted from it, or was accidentally formatted. Recovery is limited to the amount of use the drive has had since that incident occurred. If the drive hasn't been used at all since the incident, this would be a 100% recovery rate for any Data Recovery company.

Level 2 describes a drive that is in need of non-invasive repairs. This may be a PCB board burnout, bad firmware, several bad "soft" blocks/sectors, etc. Recovery in these cases is limited by the ability to correctly make the repair, and the ultimate health of the internal components that may have been affected by these issues. In most cases, a majority of the data, if not all of the data can be recovered without issue. For us, this is 98%+ of all files were successfully recovered to date.

Level 1 and Level 2 jobs are sometimes the only ones companies include in their recovery rate.

Level 3 describes a drive that is in need of invasive repairs. This requires opening the drive and making mechanical repairs to the drive. Some signs that you drive might be in need of a level 3 repair are that your drive is clicking, beeping, or the drive spins up then stops. Because drives from fire/water damage are included in this level, some companies don't take on this type of work, and most don't include it in the reporting of their recovery rate. Recovery in these cases is limited by the health of the platters on the inside of the drive. This is where the data is stored, and previous repair and recovery attempts can literally result in a drive not being recoverable when it previously would have. The sooner the drive is sent, from the point it stops functioning properly, the more likely the drive can be recovered, as well as ultimately the most amount of data could be recovered. Excluding cases of water and fire damage, our recovery rate is almost 90% of all files in these cases.

Are your repairs and recovery attempts going to make things worse?

No. Our process is one in which we're targeting the healthy parts of the drive first, then working down to the least healthy. In the event the drive fails during an attempt to access the data on the unhealthiest parts of the drive, we will have already recovered as much data as possible.

Additionally, providing us with a list of the most important data on the drive helps us target that data first.

How does this process work?

Start by choosing the package that best suits your needs. The only difference is turnaround time.

After you select your package, we need to get a few pieces of information, including what issue the drive has. Don't worry, we don't collect any credit card information up front.

Next, you'll be provided with a prepaid FedEx shipping label, as well as a packing slip to include with the drive in the box.

After you ship the drive, a technician will run a complete diagnostic. Once that is done, if we've determined the data is recoverable, you will be given the option to proceed, at which point we would collect your billing information.

Your drive will go into our queue based on the priority of the package you chose. Once recovered, the data will be sent back to you on a new USB drive.

You will receive notifications during every step of the process your drive goes through.

How will you deliver my recovered files?

After the data recovery process is complete, our data recovery experts will upload the recovered data onto a brand new USB storage device. The new USB storage device (with the recovered files) will be shipped to you via FedEx using the return shipping speed method you selected during the checkout process.

How much do you charge if my files are unrecoverable?

$0. Your card will only be charged if we successfully recover data from your device. If we are unable to recover any files from your device, you pay nothing, and we'll securely destroy your drive. If you instead choose to have the drive returned to you, the cost of the return shipping is typically $20 or less.

Do you provide a replacement hard drive?

All recovery packages include a free brand new USB storage device. Depending on the amount of data recovered, the recovered files will be uploaded on either a USB flash drive or an external hard drive with USB connection. Any data that is recovered successfully from your original device will be uploaded onto the new USB storage device and shipped to you via Fedex. Please note, the "replacement hard drive" will not be the same make / model of your original device type.

How do you handle data recovery for RAID servers?

Due to the complex nature of RAID server data recovery, we request that you contact us for a custom price quote.

If you choose to submit an order without contacting us, please note that RAID recovery is per drive in the RAID array, regardless of the drive health as we need to utilize all drives to perform the recovery.

For example, in the case of a four drive RAID 10 will with one failed drive and three healthy drives will cost the selected package price times four.

Can you recover all of the files or only a portion of the files?

This question can only be answered after the diagnostic process has been completed. We will send you an email confirming that user-specific files can successfully be recovered before our data recovery experts begin the data extraction process. If no files can be recovered from the device (i.e. if the device is too badly damaged), you will not be charged.

Please provide us with the priority files for recovery during the checkout process.

How do you ensure my files are kept private?

Confidentially is our top priority and we guarantee your files we be kept completely private. Only the specific data technician performing the data recovery process will see the list of files and this information will remain completely confidential throughout the entire process.

Can you recover data from damaged or broken devices?

Yes. Our data recovery experts use the most sophisticated data recovery techniques available to recover data from even the most damaged devices. We can also recover data from devices that are broken or malfunctioning, depending on the extent of the damage. We will send you an email confirming that user-specific files can successfully be recovered before our data recovery experts begin the data extraction process.

What types of devices can you recover data from?

SDR can recover data from virtually any type of electronic device and we support every major hard drive brand in existence. This includes Apple Mac Computers, Windows PCs, RAID servers, Micro SD Memory Cards, SD memory cards, USB Flash Drives, SSD Drives, Hard Drives, Windows Phones, Android Phones, iPhones and more.

I dropped my hard drive and now it won't turn on. Can you help?

This is the exact kind of issue that we deal with and resolve on a daily basis. The issue is likely being caused by a broken part or component that needs to be replaced (i.e. bad PCB board, etc.). The less you try and use the drive the more likely we will be able to recover data from it. Think of it like a hole in your shirt. The more you keep picking at it the bigger the hole gets. If you think of the issue as a hole and each time you try and turn it on to get data from it as the picking, that's essentially what's happening. The more you try and recover it, the harder and potentially impossible it may be for us to extract the data off of the hard drive.

My computer no longer recognizes my hard drive. Can you help?

This is the exact kind of issue that we deal with and resolve on a daily basis. The issue is likely being caused by a broken part or component that needs to be replaced (i.e. bad PCB board, etc.). The less you try and use the drive the more likely we will be able to recover data from it. Think of it like a hole in your shirt. The more you keep picking at it the bigger the hole gets. If you think of the issue as a hole and each time you try and turn it on to get data from it as the picking, that's essentially what's happening. The more you try and recover it, the harder and potentially impossible it may be for us to extract the data off of the hard drive.

Why do you require a signature on your shipments?

In addition to other security measures, such as the inability to intercept/redirect a package, this ensures that you are the only one receiving your data.

Do you have a phone number I can call?

No - but please don’t misunderstand this as any lack of interest! We’d love to answer your questions.

We know the decision to omit phone support may seem unusual, but after experimenting with different approaches, we’ve found that email and live chat enables us to provide the fastest response, without any large overhead for a call center, allowing us to focus on providing the best service at the best price. We provide fast and high quality responses by email, so you’re always talking to a human that can help first-hand.

Do you have a Clean Room?

Yes, we have an ISO Class 5 Cleanroom ( 105 = 100,000 particles per m³ )

I'm thinking of opening the drive myself. Good idea?

Without a clean room, the proper tools, and experience, this is the easiest way to have your drives data lost forever. Regardless of what videos you may have come across on the Internet.

We receive many drives that were opened by clients, that have resulted in permanent data loss, and ultimately the issue wasn't a mechanical one, but something as simple as firmware that would have resulted in no data loss.